Purpose: To provide excellent customer service, ensuring that every customer has a delightful experience at CCM. To ring up customer purchases accurately, quickly and respectfully. To contribute to the clean, full, attractive appearance of our store.
Status: Reports to Front End Manager
RESPONSIBILITIES
I. CUSTOMER SERVICE
It is the responsibility of every City Center Market employee to ensure that our customers are well-served at all times. This is done primarily in four ways:
A. Actively interacting with customers in the aisles on a daily basis so that each customer feels welcome, looks forward to returning, and has their needs met;
B. Performing the tasks assigned to this position in an exceptional manner;
C. Actively educating yourself about our products, natural foods, nutrition, and food preparation in order to best answer customer questions; and
D. Using your time at work productively and efficiently, so as to spend as much time as possible with customers and so that the business’ resources are used well.
II. CASHIERING
A. Operate cash register to meet established guidelines for accuracy and speed.
B. Perform credit card, gift card, EBT/SNAP and IOU transactions accurately, according to established procedures, and with appropriate documentation.
C. Ensure that returns and refunds, voids and cash payouts are completed by the appropriate staff according to established procedures.
D. Be able to explain member/ownership in the Co-op clearly and accurately. Sign up new member/owners quickly and accurately.
E. Print cash register reports as required, following established recordkeeping systems.
III. FRONT END DEPARTMENT MAINTENANCE
A. Follow work/task lists applicable to each shift.
B. Keep cash register area and counters clean and free of clutter.
C. Keep bags in full supply for customers.
D. Keep carts and baskets clean and put away as they accumulate.
E. Keep entryway and seating area clean and free of clutter.
IV. STOCKING
A. Ensure that end caps, shelves, bulk bins, liquid bulk containers, coolers and freezers are properly stocked, product rotated, and faced according to department standards and priorities set by Grocery Manager.
B. Be familiar with backstock storage systems and procedures, and with products in backstock.
C. Prepack bulk items as directed.
V. DEPARTMENT MAINTENANCE
A. Assist in maintaining receiving, storage and display areas in clean, orderly and efficient conditions.
B. Break down boxes for recycling regularly. Take out recycling and trash as needed.
C. Follow system to check sell-by dates on a daily basis. Handle products close to sell-by dates according to procedure or instructions. Write off expired product and store or dispose of properly.
D. Be alert to condition of customer areas. Sweep, mop and clean up spills and messes as needed.
E. Participate in regular and thorough cleaning of all work and display areas.
VI. RECEIVING
A. Be familiar with delivery schedules and ensure that receiving area is prepared for incoming deliveries.
B. In the absence of the Receiving Coordinator, receive deliveries and ensure that products are properly stocked and/or stored, and paperwork is properly distributed.
C. Note damaged, mispicked, short-dated and missing items according to established procedure.
D. Maintain good working relationships with vendsor and delivery personnel.
VII. MISCELLANEOUS
A. Answer phone promptly, transfer calls and page according to established procedures.
B. Record customer comments in the “comment book”.
C. Report and record pricing errors, PLU errors, unpriced items and returned items. Store returned items according to established procedure.
D. Stock/maintain produce department as needed or requested.
E. In the absence of deli staff, put out soups in the morning and/or pull soups in the evening as requested.
VIII. OTHER
A. Attend department meetings, storewide meetings, and training as scheduled.
B. Assist with quarterly inventory counts, as scheduled.
C. Perform other tasks assigned by Front End Manager, or as directed by senior staff.
DESIRED SKILLS AND EXPERIENCE
– Experience serving the public
– Good communication skills
– Excellent customer service skills
– Demonstrated attention to detail and good organizational skills
– Demonstrated capacity for teamwork
– Ability to prioritize tasks and handle multiple demands
– Willingness and ability to grow to meet the changing requirements of the job
ESSENTIAL PHYSICAL REQUIREMENTS
– Ability to process information through computer system and POS system.
– Ability to read, count and write to accurately complete all documentation.
– Ability to freely access all areas of the store including sales floor, back room and office areas.
– Ability to move or handle merchandise throughout the store including in coolers and freezers.
– Ability to frequently lift 50 pounds
– Ability to frequently bend, stoop, reach and crouch
– Ability to work in a cold environment (coolers and freezers)
– Ability to stand for prolonged periods of time
